Aircall, a cloud-based phone system and voice platform helping companies across the globe manage millions of customer support and sales calls every day, today announced it has raised $65 million (€60 million) in Series C funding.
The round was led by DTCP, with participation from new investors Swisscom and Adam Street, as well as existing UK investors including Balderton Capital and Draper Esprit, alongside eFounders and NextWorld. This latest round brings the company’s total funding to over $100 million.
The European-headquartered scale-up has experienced tremendous growth in the last years. With the explosion of remote work as a result of the COVID-19 pandemic, Aircall’s mission to seamlessly connect even the most distributed teams with their customers and prospects, has become essential.
The company will use this injection of funding to broaden its global expansion, and aims to end the year with 100 new hires, notably with top engineering talent, in new and current markets, including the UK.
Aircall will accelerate this expansion by adding to its growing list of integrations and revamping its API capabilities, as it continues to disrupt the telecoms industry.
The company currently supports more than 5,000 businesses worldwide, 3,000 of which are based in Europe, including Natwest, Spareroom, Mindful Chef, Glovo or Soldo. Aircall’s goal is to double its European customer base over the next twelve months, as it continues its mission to become the world’s leading voice platform, taking on the $80 billion market.
Jonathan Anguelov, Co-Founder and COO, Aircall commented: “More than ever, Aircall is proving how important voice is within the business ecosystem: in employee-client relationships, when approaching prospects, and when interacting with other team members.
“The accelerating digital transition of companies around the world, the rapid increase in cloud usage and the new working methods that these imply are very promising for our development.”
Thomas Preuss, Partner, DTCP said: “We’ve yet to see another company like Aircall that’s bringing such ease of use, flexibility, and seamless integration into the traditionally complex world of telephony.
“They’ve done a brilliant job helping companies modernise their tech stacks, and we’re excited to collaborate with Olivier and the team as they usher in a new, modern era for today’s businesses.”
Bernard Liautaud, Managing Partner, Balderton Capital said: “Since our initial investment five years ago, Aircall has consistently delivered on its commitment to providing a world-class voice solution and app ecosystem.”
“In our current climate, it has never been more important to be connected, so we are proud to be supporting Aircall’s expansion plans as they lead the charge in transforming business communications.”
Stuart Chapman, Chief Operating Officer, Draper Esprit, commented: “The challenges of recent months have highlighted the existing trend towards remote and distributed working.
“Aircall has redefined the customer experience through its flexible and open platform. As it accelerates its growth, we’re excited to see businesses all over the world discover the incredible value of Aircall.”